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Planet7 Casino Reviews

Planet7 Casino Die The casino industry is clearly on the rise. The numerous online providers are good evidence that gambling continues to captivate and excite the masses. One such casino is thePlanet7 Casino. In most casinos you can play safely and seriously, fraud and rip-offs are not to be feared. You may be able to do the same here at this casino, however the provider gives little to no information on how the casino is regulated. The Planet7 Casino test will also take on other points that always play a major role in the evaluation of an online casino.

🥇 Best bidder
Rating 3.5 / 5.0
🎲 Game selection Good number of casino games from various areas
💻 Software RTG
🎁 Bonus Offer 400% Welcome Offer
⚖️Regulation
🏆 Planet7 CasinoPlay now!

Our experiences at a glance

The Planet7 Casino experiences are mixed in this case . At first glance, there doesn't seem to be any major criticisms of this casino. The site is easy to navigate and there is a very impressive range of games for the customer to take on. There is also no special new customer bonus, but a bonus for every deposit. If you get a little closer to this casino, the customers of other casinos will be a bit irritated here. Because there is no information about an authority that regulates the casino. The support does not bring any light into the darkness from various points either. The customer is left behind, who can certainly deduce from a few indicators and characteristics that it is a safe and reputable provider - he just doesn't get any clear evidence of this. When it comes to payment methods, the provider is also very reluctant to provide important information, which is unlikely to go down too well with a large number of customers. What is positive, however, is the fact that customers can not only play mobile games here, but can also download software that they can use to play.

Company BTK Ltd.|| |115
Adresse Rīga, Launkalnes iela 5-1, LV-1039
Registration number 40003373742
Regulation/Licence CySec
Phone 1-888-402-2065
Email [email protected]
Live Chat yes

Planet7 Casino in check: Fraud or serious?

The question of fraud or seriousness arises with one Online casino always. After all, these are games of chance in which large sums of money are sometimes in circulation. Of course, the customer does not want to start with a provider where he cannot play safely and seriously. Unfortunately, the provider fails to ensure transparency at this point. Most online casinos provide the customer with enough information in a transparent manner to determine whether it is a good provider or not. As already mentioned, there is one or two clues that could be important for the customer. For example, a few well-known companies from the financial sector appear in the logos for the payment methods. They would certainly not leave their services to a completely dubious provider. The same is true for some game manufacturers. Products from RTG, for example, are used for the slots. This is a big fish in this business, which certainly does not need it if its name is associated with a dubious casino. Overall, the market is as good as free of dubious casinos, since they would only survive for a short time anyway.

Offer

The offer of an online casino is usually characterized by a good mix of different games. In this way, different types of players are addressed. It's no different at Planet7 Casino, where you'll not only find colorful slot machines, but also a good selection of card and table games. However, the customer has to do without an offer with live dealers.

The website of Planet7 Casino
Vorschaubild Lobby Planet7 CasinoVorschaubild Support Planet7 Casino

Slot machines

The slot machines, also called online slots, cover a number of subject areas. For example, there are slots from the areas of fantasy, horror or comics. Anyone who has ever come into contact with games from the manufacturer RTG will certainly know the Achilles slot. However, Achilles is not the only slot on offer here. The selection is good and should satisfy those who have always been fans of slot machines. Because these slots have been around for many years. They were a hit in real casinos for many years. In the course of digitization, however, online slots are preparing to conquer the market.

Card and table games

No online casino works without them: card and table games. One of the most famous games here is definitely Black Jack. Who can get closest to 21 without busting? This is the central question answered in blackjack. For friends of this exciting card game, there are several variants available that go beyond the standard. Among other things, there is Black Jack Switch, in which the dealer literally puts the cards on the table from the start. Other versions of this classic are also available. Black Jack is not the only card and table game offered here at Planet7 Casino. There are also some versions of the no less popular poker and rummy.

Roulette, Video Poker and Co.

One of the casino classics is undoubtedly roulette. This is not found here in this casino under the table games, but under the so-called specialty games. Games such as craps, keno or the Treasure Tree can also be found here.

Bonus for new customers

Normally, a new customer bonus is part of a casino offer like the air you breathe. As a thank you for registering, the customer receives either a money bonus or free spins for the slots. From time to time even a combination of both elements is possible. Although there are some bonuses at Planet7 Casino, none of them are clearly declared as new customer bonuses. The new customer receives a welcome bonus of 400% for registering. This is activated by entering a code. For example, there are bonuses for certain occasions or times of the year (e.g. at Christmas). In addition, there are also tournaments for certain games.

Deposit and withdrawal

The deposits and withdrawals are very important in an online casino. After all, they specify how the customer can fill his gaming account and how he can claim winnings from there again. Unfortunately, Planet7 Casino keeps a low profile here. If you click on the "Banking" link on the provider's page, you will get to a page that deals with the topic, but only two payment options are mentioned here: Visa and Neteller. However, if you address this question in the FAQ, bank transfer or credit card payment by phone and live chat are also mentioned. The logos at the bottom of the page may give another indication of the possible payment options. In addition to Visa and Neteller, the American Express logo also appears here.

The available payment options at Planet7 Casino
Die Zahlungsoptionen im Planet Casino
Payment options: Neteller, Visa , American Express, Bitcoin, bank transfer
Minimum deposit: 10 CAD
Fees:
Account management possible in: Euro, USD
Payout options: Neteller, bank transfer, bank checks, Bitcoin

The customer also gets in terms of payouts unfortunately not a complete list here. In the FAQ, however, cheques, wire transfer and cash transfer are mentioned as payment options. In any case, it is advisable to contact support before making deposits and withdrawals. There the customer will surely find out more about possible fees.

Security and regulation

The question of security and regulation of a provider goes hand in hand with fraud and seriousness. As already mentioned, the provider gambles away a lot of potential here. The reason: it leaves the customer in the dark about which gaming authority regulates it. There is a link that states that the online casino is CDS-certified - but what exactly that means remains unclear. The CDS is the Central Dispute System.

Of course, as a customer, you can also search on your own and possibly get an answer - but this is not customary in the industry. As a rule, the providers deal with regulations and the like very transparently by displaying the logos of the issuing authority(ies) at the bottom of the page. Often you can even click on these logos to get more information about the status of the license. Of course, contacting support here could help - preferably via live chat. But several attempts to reach this live chat at all were unsuccessful in the Planet7 Casino test. In case of doubt, the customer would only be able to contact us by telephone or e-mail. For customers who would like an immediate answer, however, this is more of a stumbling block.

In order for a casino to be properly licensed, it must meet a number of important requirements. For example, the security factor must be meticulously considered - especially when it comes to customer data. This is not only customer data, but also sensitive payment data. If a provider fails here and cannot offer sufficient encryption, they will not receive a license. It's almost the same with the fair play factor. Random number generators ensure that the customer has a fair chance of actually winning the games. These random number generators also always attract the watchful eye of the authorities. If a provider does not meet expectations here either, there will be no license either. The bottom line is that the provider could be a little more transparent when it comes to the license and other company data.

Support and customer service

Support is always an important element in an online casino. It shows how much the provider cares about the needs of its customers. Because no matter how good an offer may be in terms of quality - there can always be questions or problems that the customer would like clarified. In such a case, good customer service is worth its weight in gold.

Planet7 Casino's support meets expectations here - if it works. For example, there is a live chat. A live chat usually offers the player the opportunity to clarify open questions quickly, easily and through the "small official channels". However, the chat did not work during the test. In order to join the chat, you have to enter your player name with which you are registered at the casino. In addition, you can also name the reason for the contact from a drop-down menu. As a guest, however, you may be left in the dark here; if you tried, the chat window remained empty. In addition to the chat, there is also the option of contacting support by phone. Several e-mail addresses are also available. The crux of the matter: The contact information page stays open for a few seconds, then displays an error message. If you are fast enough, you can quickly copy the e-mail address. Good support also includes an FAQ menu. This is available here and may help clarify some popular questions. For example, questions about accounts or payment transactions.

Ease of use of the website

The website is not too difficult to navigate, basically it can be classified as user-friendly. The customer should only be prepared for the fact that the site is completely in English. There are also the already mentioned dropouts in terms of live chat or contact information. The fact that you can also try out the games in a test mode is praiseworthy. There is play money that can be used. In addition, the customer can choose whether he wants to play the games immediately in the browser (Instant Play) or whether he wants to download the casino software.

Mobile App

Mobile gaming is very important these days because customers don't always want to be dependent on their desktop PC or laptop. A game on the go is also attractive. Planet7 Casino does not have a mobile app that customers can download. However, mobile gaming is possible – via a mobile site. This has the advantage that it can be accessed from different operating systems. In addition, the customer does not have to deal with annoying updates. Unfortunately, the provider does not point out on its website that such an offer is available at all.

Conclusion: Basically a good provider with some weaknesses

Planet7 experiences show that this provider unnecessarily hides its light a little under a bushel. The offer is well balanced, although a live casino is missing here as a last appetizer. The fact that there is no clear new customer bonus takes some getting used to. Fraud and rip-off are certainly not an issue here, but the provider should be a little more transparent when it comes to licensing information. From a technical point of view, both the live chat and the page with the contact information should be edited, as in our experience there can be dropouts with some browsers. On the other hand, the integration of a mobile offer was successful, although the user cannot find any information on the site itself. The payment methods are not lavish either, but they are basically sufficient. Overall, the provider gives away a little potential, but it's still worth a try.

Steffen Breitner
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Planet7Casino is a decent online casino with a satisfactory Offer
3.5 / 5.0 rated bySteffen Breitner
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